CUSTOMER INFO

Return Policy

If for any reason you are not happy with your item we will happily process a refund MINUS POSTAGE COSTS.

We offer a standard 7 day return policy from the receipt of your item. Items must be returned with ALL packaging in their original condition.

Ring Conversion Table

To find your ring size, measure the circumference of your finger in millimetres. Best to use a piece of string and ruler.


Match up your size in millimetres using the table below....

AUS / US Ring Size Millimetres (mm)
5 49
6 52
6.5 53
7 54
7.5 55
8 57
8.5 58
9 59
10 62
10.5 63
11 65
11.5 66
12 68
13 70

Custom Orders

We have no problems custom making a piece for you. Just send us a message with details through the contact us form.

Jewellery Care

All Ruby Carmen products are made from silvertone plated raw brass. Designer costume jewellery is fun to wear & should be looked after.

To protect your piece from tarnish, it's a good idea to put your jewellery on after applying perfumes or creams. Also, try not to sleep in your jewellery or expose it to water.

Privacy Policy

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by us for contacting and identifying customers and their needs. We will NEVER give, sell, rent, or loan any personally identifiable information to any third party.

Ruby Carmen occasionally sends emails which include information on new items, special offers and sales. You can request to be removed from our email notifications at any time for any reason by sending us an email with "remove" in the subject line.